Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

There is no other place I would take my vehicles to. Great Lakes Auto Repair has the lowest prices around and some of the most knowledgeable technicians in the industry. The service is top notch and the work is excellent!!!


-Crystal G.

The best place in town to go. Great Lakes Auto Repair has always helped me with my vehicle repairs. They are honest and fair and always helpful in whatever way possible. If you want to go somewhere that will look out for your best interest, this is the place!


-Matt G.

I had a great experience with great Lakes auto! Matt was wonderful, and helpful through the whole process. They diagnosed and repaired my vehicle the same day! I am very pleased with their service, I will definitely returning for future repair needs, as well as recommending them to friends and family. Thanks again Matt!


-Camisha C.

Great service tries to help you save money great friendly people Update stayed an hour just to get the job done and waited until I got there!


-Nicole

I have taken both of my Honda Civics to Great Lakes Auto and have been completely satisfied with their service and free loaner car every time. Matt and his crew are very knowledgeable for repairs on all types of vehicles. They give friendly service as well as recommendations for repairs needed without being hard pressured into the repairs. Keep up the good work Great Lakes Auto Repair.


-Mary K.

Had my car fixed and fixed correctly the first time, competitively priced with outstanding customer service by knowledgeable technicians. Was my first time going there, but now it will be the only place I take my car.


-Doyle H.

If you want an honest and reasonable place, it's here! They are amazing.


-Dina L.

This is a good shop with qualified mechanics and fair prices. As a customer since they first opened, and a former employee, I can guarantee you on any given day this place is far too busy to fix anything on your car that isn't necessary. Their mechanics are certified and very knowledgeable. They often take on jobs no one else wants or can handle. The entire staff is very friendly and willing to go the extra mile. Whether it be giving customers a ride to and from, shopping around for parts, dealing with tight deadlines, staying late, or anything in between, Great Lakes will do what it takes to make your experience as pleasant as possible. They are also very good at prioritizing what needs fixed now and what can wait when on a budget. All of their work is warrantied and they stand behind anything they do. When it comes to prices they are exceptionally competitive. If you find someone to do it cheaper than these guys it's probably not going to come with a receipt, and cash will be the only form of payment excepted. I highly recommend this shop for any of your repair needs.


-Nick W.

My experience with great lakes auto has always been tremendously well.. Great Lakes Auto works with you and your budget..They always let you know what needs to be fixed first if your budget is tight..I love having my 10% discount..I love my free oil change for life.. when they had the free oil change for life program I jumped on it quick.. I save a lot of money with Great Lakes Auto.. John is excellent and Matt is the best.. I love them all..


-Tracie J.

I’ve been brining my 70’s classic and late model vehicles to Great Lakes Auto Repair for several years now. Whether it’s a minor brake repair or something more major and complex, it’s not just a job, rather they truly care about the quality of work and attention to detail. Quotes are accurate, follow-up and communication are very timely. I truly appreciate the time spent taking me through repairs and explaining, in great detail, why and how certain repairs were done. Without a doubt, they have Integrity and trust, at a fair cost.


-Erik W.

I had a great experience with Great Lakes Auto Repair. They are quick but thorough! They are upfront about prices and let you know what needs to be fixed in order of priority. Which I really appreciated. Very nice and professional whenever we spoke, and kept me updated on everything before they performed the work.


-Danielle

These are my go-to people. I will go way out of my way to get here (like 200 miles towed). They are completely honest about everything and have never overcharged anything. They are making a living not a killing. This place is absolutely the best I have ever experienced. They have gone WAY out of their way to ensure that I am taken care of. I can't tell you how comforting it is to have an honest mechanic shop that does great work. I cannot recommend this place enough.


-Thom C.

They were honestly the best and most honest service I have ever had and they took care of all the dealings with the warranty company. The best part is the times were tight it was days before Christmas they made a Huge discount for the labor to give me a break-in the price.they told me exactly what I would need to get the truck back on the road and they also told me were I could save a few bucks they were all around great guys and easy to work with I would recommend them to anyone for your auto needs


-Robert G.
  • ACDelco
  • ASE (Automotive Service Excellence)
  • AutoWares - Auto Value - CSC
  • AutoWares
  • IDENTIFIX
  • Interstate Batteries
  • Moog
  • BG
  • AMSOIL
  • Car Care Aware
  • Call Us For Service: 248-858-4139