Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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248-858-4139 | 309 W Walton Blvd

CUSTOMER SERVICE

CUSTOMER SERVICE, Pontiac, MI

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Took my vehicle to Great Lakes Auto Repair for an oil leak. They verified my concern, (valve cover gaskets) They went over and above to fix my vehicle at a very reasonable price. Found my new repair shop. They are the best, would recommend them to anyone with confidence. Five Stars!

, 02/11/2021

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I have done my car and daughters cars for years. Brakes, Tune ups, Battery, window motors, but I can't do a rear main bearing seal. Neither can the master mechanic I use when I can't do a job. He said he would pass but said expect about a $2200 est. That's what the Dealer wanted! Well my car runs great and not ONE drop of oil has leaked in 6 weeks since I picked up my car from you! And at $1200 for a 10 hour 2 man job you did me a huge favor, thanks is an understatement. You restored my faith in people being decent to one another as well as fixed my car.

, 04/23/2020

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There is no other place I would take my vehicles to. Great Lakes Auto Repair has the lowest prices around and some of the most knowledgeable technicians in the industry. The service is top notch and the work is excellent!!!

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The best place in town to go. Great Lakes Auto Repair has always helped me with my vehicle repairs. They are honest and fair and always helpful in whatever way possible. If you want to go somewhere that will look out for your best interest, this is the place!

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I had a great experience with great Lakes auto! Matt was wonderful, and helpful through the whole process. They diagnosed and repaired my vehicle the same day! I am very pleased with their service, I will definitely returning for future repair needs, as well as recommending them to friends and family. Thanks again Matt!

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Great service tries to help you save money great friendly people Update stayed an hour just to get the job done and waited until I got there!

  • ACDelco
  • ASE (Automotive Service Excellence)
  • AutoWares - Auto Value - CSC
  • AutoWares
  • IDENTIFIX
  • Interstate Batteries
  • Moog
  • BG
  • AMSOIL
  • Car Care Aware
  • Call Us For Service: 248-858-4139